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Having a successful online store is not just about selling good products, it is also about the customer experience.

In a brick-and-mortar store, when a customer has a question or would like to find something specific, they ask a member of staff and the customer is then satisfied. With an online store, this has to work a little differently.

Well, you can’t be expected to be on-call 24hrs 7mins of the day! So how do you satisfy this important need?

This is where Chatbots come in. Rather than getting your customers to email you, or call you, Chatbots can provide the frontline of your customer service.

When it comes to Chatbots the market is saturated with options. In this article, we aim to provide you with a breakdown of some of the best so you can make an informed decision on which one best suits your website’s needs.

Shopify Inbox

Interestingly, most of all Inbox conversations are with potential customers who are ready to purchase. To maximize these conversations and turn them into sales, it’s important to use real-time customer information like their browsing history, cart items, and past orders to personalize your responses. This way, you can even offer discounts or recommend relevant products to boost the order value.

To make the process smoother, you can enable chat and track your progress within the Shopify admin. This allows you to manage conversations from both your online store chat and Shop app, and get a quick understanding of your customers with their cart details and profile.

Shopify’s chat feature enables you to send product recommendations, pictures, and discounts without having to leave the chat. You can also automate greetings, FAQs, and contact capture to save time for both you and your customers. Overall, this personalized chat experience can help you increase sales and offer top-notch customer service.



Improve customer satisfaction and drive growth with a streamlined support experience. Gorgias is a customer service platform designed to help ecommerce merchants increase their revenue by providing exceptional customer support.

With Gorgias, you can manage all your customer orders and conversations in one place, including social comments and DMs. Enhance your customers’ experience with self-service resources that offer instant answers and use dynamic Macros to fill responses with personalized information. By transforming your support agents into sales representatives, you can boost your business’s revenue and reduce checkout friction.


Avada WhatsApp Chat, FAQ Page

The Avada Help Center with WhatsApp integration provides a convenient and efficient way for customers to receive support. It features a smart FAQ popup that is available 24/7, as well as automation and WhatsApp support. This helps to enhance the user experience, increase conversion rates, and reduce cart abandonment.

Additionally, customers can choose personalized Contact Us options via WhatsApp, which helps to build trust and save time on support. The integration also allows for instant order tracking, quick query resolution, and tailored assistance for urgent matters, resulting in higher satisfaction levels and increased sales.


WD‑Live Chat, Helpdesk,Chatbot

Transform your customer service into a profit-generating centre with Willdesk’s all-in-one support and marketing platform. With features like order tracking, FAQ pages, help centres, emails, live chat, chatbots, messenger, Instagram, social media, ticketing systems, multiple stores, parcel panels, TrackingMore API, Dropshipman, and SEOANT integration, you won’t need any other tracking apps.

Willdesk can help you streamline your Shopify store operations and even connect with customers through the mobile app.


Tidio Live Chat & AI Chatbots

Tidio is a platform designed to enhance the customer experience for online stores. It offers a range of features such as live chat, Lyro AI chatbot, ticketing, and email marketing to help online stores provide excellent customer service and convert passive visitors into active buyers.

Tidio’s sales and support chatbots are readily available to increase revenue and provide immediate answers to frequently asked questions. By consolidating all customer messages in one place, Tidio simplifies the management of customer queries, making it an effective helpdesk solution for your team. Additionally, with dedicated Shopify features, Tidio ensures even greater efficiency for your online store.



As you can see there are lots of options with a plethora of different features and specifications.

We always recommend to our clients that they have some kind of chatbot on their site as they are an essential part of any ecommerce site.

If you are unsure where to start the Shopify Inbox is a fantastic free option that integrates seamlessly into your store.

Once you have used this for a few months it will be clear which additional features your customers and yourself would benefit from. You may be happy to keep Inbox or you could find a more advanced option like Tidio would be perfect for creating a more complex solution.

Helping Businesses Online

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